Many data teams aspire to be strategic partners, yet remain trapped in a cycle of tickets, reports and competing stakeholder demands. This session shares Co-op’s journey to transform its data function from a reactive service provider into a value-led organisation focused on business outcomes.<\/p>\n
It will explore the gap between the vision and reality, and the practical steps Co-op took to bridge it: reshaping mindsets, redefining expectations, introducing new operating models, frameworks and skills, and building a culture centred on value rather than requests.<\/p>\n
The session will cover how Co-op’s data team earned stakeholder trust, moved from prioritising the loudest voice to prioritising business impact, and adopted a co-creation approach to product development. It will also share the mistakes made along the way, from underestimating the importance of simple tools and templates to overcoming leadership misalignment, and the lessons others can apply to accelerate their own transformation.<\/p>\n
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