About

What does it take to move beyond AI pilots and deliver products to customers that genuinely add value?

In this session, Tamanna Haque shares her experience leading customer-facing AI at Jaguar Land Rover, using connected vehicle data, machine learning and emerging AI technologies to elevate the luxury vehicle experience. Drawing on a unique perspective as a lifelong Jaguar enthusiast, former customer and AI leader, Tamanna explores how genuine customer obsession can unlock better products, stronger innovation and greater business impact. Challenging the traditional distinction between technical leaders and product leaders, Tamanna argues that the most successful AI leaders combine both. Rather than simply responding to demand, they create it- combining deep commercial awareness with technical prowess to identify what customers need, and often what they don’t yet know they want.

Takeaways:

• Why the most effective AI leaders are both product leaders and technical leaders. Great AI products emerge when commercial thinking, customer understanding and technical expertise come together. The best AI teams don’t just respond to demand- they shape it, influencing priorities, uncovering opportunities others haven’t seen, and helping executives think differently.
• The realities of operating with a “push” mindset rather than a “pull” mindset. Innovation is harder than responding to requirements. Discover why AI leaders need to be comfortable “selling dreams”, building belief and creating their own demand before the business even knows what to ask for.
• How to lead in a world where everyone thinks they understand AI because they consume it. Learn how to balance stakeholder enthusiasm with technical reality and guide organisations towards meaningful AI outcomes.