About

At Lloyds Banking Group, AI is already embedded across the business – delivering measurable value today while building capability for what comes next. This session explores how AI and Generative AI are being used at scale to improve customer interactions, operational efficiency and decision quality, underpinned by strong AI foundations, unrivalled digital engagement and a unique data asset.

The talk will show how AI has moved beyond pilots into production – reducing cost‑to‑serve, supporting responsible decision‑making and improving customer outcomes. The session will also look ahead to how these foundations enable the next phase of innovation, including GenAI and agentic capabilities, and what this means for the future of credit cards.

Takeaways

• Find out how AI is delivering real impact at scale
• Discover how strong data and digital foundations drive results
• Explore how GenAI will shape the future of credit cards