About

Discover how Manchester City Council is bridging the gap between legacy data and cutting-edge AI to drive smarter decisions and deliver more impactful services for citizens. This session explores our journey from siloed systems to an integrated, data-driven approach showcasing real-world use cases where automation, low-code platforms, and AI are reshaping everything from pothole detection to hospital discharge processes. Learn how we’re building a culture of innovation, aligning with national strategies, and ensuring that technology truly serves the needs of our communities.

Takeaways

• Blending Old and New Data Unlocks Value – By integrating legacy systems with modern data platforms and AI, we’re breaking down silos and enabling richer insights that power better decision-making across council services from social care to infrastructure management.
• AI and Automation Drive Tangible Outcomes for Citizens – Real-world examples, such as AI-powered pothole image recognition and digital solutions for hospital discharge, demonstrate how automation and AI are directly improving service delivery, efficiency, and citizen satisfaction.
• Culture, Governance, and Skills Are as Important as Technology – Success depends on more than just tools: our transformation is underpinned by strong digital governance, investment in digital skills, and a relentless focus on designing services with and for users ensuring inclusion, security, and continuous innovation.